CashletSupport
Need help with your Cashlet account, a task, a payment, or anything else? We're here to help.
Contact Us
We typically respond within 24–48 hours.
You can also reach us directly from the app: go to Profile → Contact Support and send us a message — replies are sent to your registered email address.
Common Questions
How do payments and escrow work?
When you post a task or place a service order, the budget is held securely in escrow until the work is approved. Once you approve, payment is released to the tasker or freelancer, minus a 7.5% platform commission.
How do I top up or withdraw from my wallet?
Go to the Wallet tab in the app — you can top up via Paystack or Korapay, and withdraw your earnings directly to your bank account.
What if there's a dispute over a task?
Either party can raise a dispute from the task detail screen. The poster reviews it first; if unresolved, it's escalated for admin review. Funds stay safely in escrow throughout.
How do I delete my account?
See Delete your Cashlet account for instructions and what happens to your data.
Is my data safe?
Yes — see our Privacy Policy for full details on what we collect and how it's protected.
Report a Problem
Found a bug, a safety concern, or someone violating our terms? Email support@enziltd.com with as much detail as possible — screenshots help a lot.